Politique de remboursement

Thank you for your purchase!

All our products are FINAL SALE. 

For hygienic reasons, we cannot accept returns on items that have been used or handled in personal spaces, and to ensure every customer receives a product in pristine condition, all sales are final.

To ensure the integrity and quality of our products for every customer, all sales are final.

We will accept exchanges should you have received the wrong item or a damaged article.

Another reason our return policy remains on hold is the extraordinarily high costs we face when clearing returns across the Canadian border. Beyond carrier fees—such as FedEx's minimum $35 “Entry Prep Fee” per order, regardless of item value—we are also required to pay back Customs Duties and taxes on our own products. With Canada’s newly implemented 35% reciprocal tariffs now applied to all U.S. originated goods, these costs have escalated dramatically. As a small business, we simply cannot absorb such compounded fees.

*If you feel that you absolutely have to return our product - please contact us within 15 days of receipt, and we’ll do our best to assist on a case-by-case basis.

*In the event of an exchange, your replacement order will still be subject to duties and taxes. Unfortunately, these rules are determined by U.S. Customs, who treat each incoming shipment as a new import—regardless of it being an exchange.

Note that all fees associated with the return as assessed and invoiced by the carrier will be deducted from your refund. Please note that any original shipping charges (if applicable) are non-refundable. A 25% administration and restocking fee will apply to all returns. This fee is used to offset the carbon footprint generated with the return and for the responsible disposal of the products. This fee will be automatically deducted from the reimbursement. Processing time of the return is subject to our receipt of the import fee invoice being provided by the carrier.

Thank you for your understanding.