Shipping policy

U.S TARIFFS UPDATE

For Our Canadian Customers
We’re proudly Canadian and ship directly from Canada — which means no tariffs or extra duties for you.

For Our American Customers
Why Have Prices Changed?
Until recently, U.S. customers enjoyed duty-free shopping on orders under $800, thanks to a policy known as the de minimis exemption.

As of August 29, 2025, this exemption has been removed. Now, all U.S. orders are subject to full import duties and taxes, regardless of order value.

What Does This Mean for You?
Duties, taxes, and brokerage fees will now be calculated at checkout — so you won’t face any surprise charges upon delivery.

These fees are collected by couriers and remitted directly to the U.S. government. We don’t retain any portion of them. Please note: In the event of a return or exchange, duties cannot be refunded, as they are automatically remitted to the government

Our shipping rates remain unchanged, and we continue to offer free shipping on orders over $500.

Shipping Delays to Expect
With the removal of the de minimis exemption, U.S. Customs must now clear every incoming parcel. As a result, all carriers (UPS, FedEx, DHL, USPS) will be processing significantly higher volumes, which may lead to longer delivery times.

We are truly grateful for your continued support and patience as we all navigate these new challenges together.

 

RETURNS & EXCHANGES

Thank you for your purchase.

To protect the quality, integrity, and condition of our products, all purchases are considered final sale unless otherwise approved by us.

Because many of our products are intended for personal use, we cannot accept returns of items that have been used, worn, washed, altered, damaged after delivery, or otherwise handled beyond what is reasonably necessary to inspect the product.

DAMAGED OR INCORRECT ITEMS

If you receive an incorrect item or your product arrives damaged, please contact us promptly. We will review the issue and, where appropriate, arrange a replacement or exchange.

RETURN REQUESTS

If you feel you absolutely need to return a product, please contact us within 15 days of receiving your order.

Returns are not automatically accepted and will be considered on a case-by-case basis. Products must be unused, undamaged, and in their original condition and packaging.

Please do not send a product back without contacting us and receiving return authorization first.

RETURN COSTS & FEES

Because we are a Canadian business, international returns can result in substantial carrier, customs, brokerage, duty, tax, and import-processing charges when goods re-enter Canada.

If a return is approved:

  • The customer is responsible for return shipping and any associated carrier, brokerage, customs, duty, tax, or import-related charges.
  • Any fees assessed to us by the carrier or customs authorities in connection with the return will be deducted from the refund.
  • Original shipping charges are non-refundable.
  • A 25% administration and restocking fee will be deducted from the refund.
  • Refund processing may be delayed until all carrier, customs, brokerage, duty, and import-related charges associated with the returned shipment have been received and confirmed by us.

The administration and restocking fee helps offset the processing, inspection, handling, and responsible disposition of returned merchandise.

EXCHANGES & INTERNATIONAL ORDERS

For international exchanges, replacement shipments may be treated by the destination country’s customs authorities as a new import and may therefore be subject to additional duties, taxes, brokerage charges, or other import fees.

These charges are determined by the applicable customs authorities and carriers and are outside of our control.

Please contact us before returning or exchanging any item so we can provide the appropriate instructions.

Thank you for supporting our small Canadian business and for your understanding.